Need help? Have a question? Our LIVE Customer Service Representatives are available by phone 24 hours a day, seven days a week! You can also get LIVE help through the chat feature in our casino software.
Cashier
Deposit Funds Flamingo Club Casino accepts US Dollars only. Our bank will accept all foreign currency; however, it will be converted into US Dollars. All conversion fees will be credited to your Real User account - no cost to you.
Retrieve Winnings Use the casino software to make all your withdrawals. Click the 'Cashier' button on the main screen of the software then enter the amount you wish to withdraw in the space provided. Your withdrawal will be recorded with us immediately.
The minimum withdrawal is $20.
Any balance of $10 or less is reversed into your play account; an existing balance of less than $20 (for a period of month) is subject to an automatic reversal.
We can send a maximum of $4000 per week. Any amount greater than $4000 is divided (no part can be larger than $4000) and sent on consecutive weeks until the total amount has been delivered.
First time withdrawals and changes to payment instructions are subject to clearance by our Security Department. This can take between 5-10 business days.
You will be informed by e-mail when we send out your winnings.
Retrieval Methods:
myCitadel (www.mycitadel.com) myCitadel is a FREE on-line wallet that allows you to securely store funds, make deposits, and receive payments! With myCitadel, you will never be asked to provide your banking information to an online merchant again. Sign up now for your FREE myCitadel account!
FirePay (www.FirePay.com) A FirePay Account is a FREE Web-based bank account that works like a debit card. You can deposit, withdraw, and transfer funds to your casino account using FirePay.
NETeller (www.NETeller.com) NETeller is an online money transfer service that you can use to deposit funds to your casino account. You can deposit, withdraw, and transfer funds to your casino account using NETeller.
Wire Transfer You will be asked to provide your bank details when you select this method.
Bank draft A check will be mailed to the address you provided upon registration when you select this method. For an additional flat fee you can select Bank Draft Express to receive your winnings faster.
For more information on our retrieval methods, or if you have any other questions, please contact our Customer Service Department.
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